Accessibility

This accessibility statement applies to the Leicester City Council Housing Online website. It applies to all pages contained within the site.

This website is run by Leicester City Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

• change colours, contrast levels and fonts, albeit these are not applied to text embedded within images. We would recommend using the ‘Text only’ version to take advantage of this.
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware of some issues that may affect the accessibility of some parts of the website:

• There are a number of areas where a screen reader will not fully work, especially when navigation using the tab key.
• the ‘Report a repair’ process may be difficult for keyboard and screen reader users to complete
• forms on the website may be difficult to complete with a screen reader as they are missing accessible labels
• page structure may be difficult to discern due to missing or incorrect page elements
• When increasing the magnification of pages, some of the labels do not show and the text at the base of the page extends and overlaps.
• the website times out after a period of time without providing a warning

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: HousingOnline@leicester.gov.uk
• call: 0116 454 1007

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this app

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email webteam@leicester.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances and exemptions' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

• When zooming in on the Chrome browser some labels disappear.
• When zooming in on all browsers the text at the bottom of the page extends beyond the standard styling and overlaps.
• When you navigate using the TAB key a number of buttons are not being recognised and communicated by screen readers, which includes back and cancel buttons, login buttons and some general buttons.
• The option to skip to the main Content page cannot be found by screen readers when using the TAB key.
• Viewing a document is not notified by the screen reader.
• The lower level menu options under the action button is not notified by the screen reader.
• Some errors are not being notified by the screen reader.
• The calendar / date picker does not work with the screen reader and cannot be navigated to using shortcuts.
• Password Strength does not have any hint text so the screen reader does not read it correctly.
• Some hyperlinks are not allowing the screen reader to provide a meaningful description.

What we’re doing to improve accessibility

The current site is only partially accessible, as per the statement. It is our intention to upgrade this site to the latest version of the software regularly to ensure compliance.

Preparation of this accessibility statement

This statement was prepared on 28th September 2022. It was last reviewed on 28th September 2022.

The website was last tested on 12th July 2022. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Web Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.