Accessibility statement

This website is run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible and we are working with the developers to improve its accessibility.

Examples that users may experience difficulties with include:

  • No options to skip content
  • Some areas use tables for layout that may confuse screenreaders
  • Some forms have duplicate or missing labels
  • There is missing alt text on the logos

Please note that this statement is a temporary statement that will change as and when accessibility issues are fixed.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email: HousingOnline@leicester.gov.uk
  • Call: 0116 454 1007

We’ll consider your request and get back to you soon.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page, contact The Web Management Team at webteam@leicester.gov.uk

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

The website is not accessible. The most common issues that affect accessibility are:

  • Image with no alt attribute. This doesn’t meet WCAG 2.1 success criterion 1.1 Text Alternatives.
  • Image links are missing alternative text. This doesn’t meet WCAG 2.1 success criterion 2.4 Navigable
  • "Bold" tag used to format text. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • Element ID is not unique. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • HTML is used to format content. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • No option to skip repeated content. Image links are missing alternative text. This doesn’t meet WCAG 2.1 success criterion 2.4 Navigable

Other issues may impact on single pages or small areas of the site. In particular users may experience some accessibility issues with forms fields. The issues found are:

  • Webpage title is missing text. This doesn’t meet WCAG 2.1 success criterion 2.4 Navigable
  • Colour contrast is insufficient. This doesn’t meet WCAG 2.1 success criterion 1.4 Distinguishable
  • Form elements are not grouped. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • Field label is not visible. This doesn’t meet WCAG 2.1 success criterion 3.3 Input Assistance.
  • Cell references non-existent table heading ID. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • Form control label is missing text. This doesn’t meet WCAG 2.1 success criterion 4.1 Compatible
  • Missing button in form. This doesn’t meet WCAG 2.1 success criterion 3.2 Predictable
  • Duplicate labels. This doesn’t meet WCAG 2.1 success criterion 2.4 Navigable
  • Autocomplete missing on form fields. This doesn’t meet WCAG 2.1 success criterion 1.3.Adaptable
  • Line Breaks used. This doesn’t meet WCAG 2.1 success criterion 1.3 Adaptable
  • Pseudo Content. This doesn’t meet WCAG 2.1 success criterion 1.1 Text Alternatives.
  • Unknown Table Purpose. This doesn’t meet WCAG 2.1 success criterion 3.3 Input Assistance
  • Title on Non Active Element. This doesn’t meet WCAG 2.1 success criterion 3.3 Input Assistance

How we test this website

The Web Management Team perform internal testing and act upon user feedback when we receive it.

What we’re doing to improve accessibility

We will be working to make improvements to this website soon.

In order to fix the outlined issues we will be:

  • Working with the developer on an upgrade that will fix the issues

This statement was prepared on 11/03/2021. by the Web Management Team.

It was last updated on 11/03/2021.